CPPSEC2019A - Monitor biometric equipment and systemsCPPSEC2019AMonitor biometric equipment and systems

Unit descriptor

This unit of competency specifies the outcomes required to monitor the operational effectiveness of a range of biometric equipment and systems in a workplace environment.

It requires the ability to monitor and respond to biometric equipment and systems data and information, receive and verify data, identify discrepancies and potential breaches of security, and implement appropriate responses. It also involves change of shift duties including the processing and maintenance of workplace information.

An understanding of the operating principles of biometric equipment, systems and technology is also required as well as the ability to interpret and apply effective principles and requirements relating to confidentiality, privacy and security in own work.

This unit may form part of the licensing requirements for persons engaged in security operations involving the use of biometric equipment and systems in those states and territories where these are regulated activities.

Application of the unit

This unit of competency has application in those roles involving the operation of biometric equipment and systems to maintain security. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Employability skills

This unit contains employability skills.

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality

complying with organisational policies and procedures, including OHS, relevant to biometric work tasks

implementing and monitoring change of shift procedures and accurately completing and maintaining documentation, records and reports

organising resources and relevant authorisations required to undertake monitoring work appropriate to type and mode of biometric equipment and system

prioritising and responding promptly to data and information in compliance with monitoring parameters

responding to biometric equipments and systems, data and information in a systematic manner and implementing procedures to verify accuracy and reliability of received information.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to a registered provider of assessment services

access to a suitable venue and equipment including biometric equipment and systems

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

RANGE STATEMENT

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Occupational Health and Safety (OHS) requirements may relate to:

controlling and minimising risks

correct manual handling including shifting, lifting and carrying

elimination of hazardous materials and substances

identifying hazards

safety procedures for the protection of self and others

safe use and operation of equipment including

business technology

first aid equipment

fire safety equipment

personal protective clothing and equipment

safety equipment.

Legislative requirements may relate to:

Australian standards and quality assurance requirements

award and enterprise agreements

Compliance Policy Guidelines (CPGs)

counter-terrorism

general 'duty of care' responsibilities

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice

telecommunications.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

environmental management including waste disposal, recycling and re-use guidelines

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

standard operating procedures

storage and disposal of information

use and maintenance of equipment and systems.

Monitoring parametersmay relate to:

functions (alarms, system on and off, access times, levels of access, identity of users gaining access)

integrity of biometric equipment and systems

integrity of data and information

recording and reporting functions

security incident and response requirements

Biometric refers to:

a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.

Biometric equipment and systems are:

automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.

Biometric equipment and systems may include:

acquisition devices

cameras (video, infrared-enabled video, single-image)

chip or reader embedded in peripheral device

microphones

optical scanners

biometric servers

hardware

interconnecting infrastructure

software

server-based authentication software for biometric authentication and logging

software associated with acquisition devices.

Privacy legislation may include:

Commonwealth, State and Territory Privacy Acts

national information privacy principles

national privacy principles.

Relevant personsmay include:

biometric technology specialists

clients

colleagues

information technology specialists

supervisor.

Communication may be:

face-to-face

group interaction

in Indigenous languages

in languages other than English

oral reporting

participation in routine meetings

reading independently

recording of discussions

speaking clearly and directly

through the use of assistive technology

via an interpreter

visual or written

writing to audience needs.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Social and cultural differencesmay relate to:

dress and personal presentation

food

language

religion

social conventions

traditional practices

values and beliefs.

Work order instructions and information may include:

access and authorisation requirements

incident and security risk response procedures

location of biometric equipment and systems

monitoring parameters and objectives

OHS, confidentiality and other legal requirements

personal presentation requirements

personal protection equipment

reporting and documentation requirements

resource and equipment requirements

specifications and components of biometric equipment and systems

work tasks and schedules.

Mode may be:

multiple (a biometric system that integrates two ore more biometric technologies)

single.

Resourcesmay include:

communications equipment

computer equipment

hardware and software

procedural manuals

standard operating procedures.

Administrative requirementsmay relate to:

access

authorisations

licensing.

Risks may relate to:

data and information

personnel

property.

Hazardsmay be:

associated with electrical or mechanical faults

environmental

ergonomic

obstructive (blocked access to emergency entry and exit points).

Ergonomic considerationsmay include:

avoiding radiation from computer screens

chair height, seat and back adjustment

footrest

keyboard and mouse position

lighting

noise minimisation

posture

rest periods, exercise breaks.

screen position

work station height and layout.

Enrolmentrelates to:

the initial process of collecting biometric data from a user and storing it in a template for future comparison.

Records and reports:

may be

computer-based

manual

other appropriate organisational communication system

may detail

activity reports

biometric equipment and systems specifications

change of shift procedures

data and information errors

faults and irregularities in operations

recommendations for improvements to processes

security incidents or breaches.

Unit sector

Security

Competency field

Biometrics