Frequently Asked Questions

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Managing your account


My unique needs aren't covered in your pricing table, what are my options?

We can tailor plans to your enterprise unique needs. Let us know and we'll be in touch shortly: support@magicmap.com.au

Once processed, you will receive a confirmation from the Magic Support Team normally within 24 business hours.

Can I upgrade or downgrade my subscription?

You can change or cancel your plan from your Account Settings.

  • Upgrades go into effect immediately and you will be billed a prorated amount for the new plan. Prorating means we calculate the amount of time you have left in your current billing cycle and use the money you paid in your initial plan towards your new plan. This way, your billing cycle does not change and you are paying for the new subscription plan for the remaining days of the current cycle.
  • Downgrades will be scheduled for your next subscription renewal date. You'll continue to have access to your current plan's features until then.
  • Cancellations: When you cancel your Solo or Team plan, the cancellation will be scheduled for your next subscription renewal date. Until then, you'll keep full access to your current plan's features. At the renewal date, your account will downgrade to the Free plan-you can still access your maps, but premium features will no longer be available.
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