UNIT
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Release |
Comments |
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Release 1 |
This version first released with BSB Business Services Training Package Version 1.0. |
This unit describes the skills and knowledge required to prepare, conduct and review a telemarketing campaign, which may involve both inbound and outbound calling.
It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgment and relevant theoretical knowledge, and who may provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Stakeholder Relations – Customer Engagement
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Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
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BSBCUE303 Conduct a telemarketing campaign |
BSBCCO303B Conduct a telemarketing campaign |
Updated to meet Standards for Training Packages Code changed to reflect industry practice |
Equivalent unit |
Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
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