UNIT
Not Applicable
This unit of competency specifies the outcomes required to provide client service for the provision of security equipment or systems. It requires the ability to identify technical security requirements, estimate costs and record and confirm quotations with clients. It also requires an ability to apply problem solving techniques and communication skills to promote client confidence. This unit may form part of the licensing requirements for persons engaged in the installation of security equipment or systems in those states and territories where these are regulated activities. |
This unit of competency has application to a range of technical security work roles in the security industry. Work is performed under routine supervision and competency requires some judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines. |
Refer to Unit Descriptor
Not Applicable
This unit contains employability skills. |
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the required performance needed to demonstrate achievement of the element. Where |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | ||
A person who demonstrates competency in this unit must be able to provide evidence of: complying with organisational policies and procedures and relevant legislation in the provision of technical security services to clients confirming client requirements and system or equipment options from information gathered and discussing areas of potential conflict or limitation in providing services following agreed client and organisational reporting procedures in the provision of technical security services monitoring and acting on changing client needs and possible causes of dissatisfaction identifying pricing information for presentation and discussion with client. | ||
Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. | ||
This unit of competency should be assessed using questioning of underpinning knowledge and skills. | ||
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff. | ||
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
active listening being respectful and non-discriminatory to others control of tone of voice and body language demonstrating flexibility and willingness to negotiate interpreting non-verbal and verbal messages maintaining professionalism providing and receiving constructive feedback questioning to clarify and confirm understanding two-way communication use of communication appropriate to cultural differences use of positive, confident and cooperative language. | |
company information general security information pricing and estimates referrals security advice security service provision security services and system options service timeframes. | |
current security industry research industry magazines and brochures industry publications other security companies security equipment and system manufacturers security industry associations security industry codes of conduct security regulatory bodies. | |
audible and visual warning devices bank pop up screens batteries biometrics boom gates cameras car alarms control panels detection devices electric and mechanical fire safety and fire locking systems electronic readers electronic recognition controls grills intercoms lighting locks and locking systems monitors and control equipment power supplies security doors and door controls turnstiles wireless equipment. | |
computerised electronic mechanical procedural specialised (eg biometric). | |
being unsure of best method to complete task compliance with Occupational Health and Safety (OHS) requirements current competence level difficulties in meeting timelines inability to fulfil own role and responsibilities licensing requirements technical expertise or knowledge of systems, equipment or installation requirements understanding of assignment instructions understanding of legal requirements. | |
client colleagues security consultants supervisor technical security specialists. | |
cherry picker commercial and residential alarm systems. drill electronic equipment (eg screen equipment, video cameras and monitors) ladder scaffolding specialist tools or equipment sub-contract labour. | |
applicable commonwealth, state and territory legislation which affects work such as: workplace safety environmental issues equal employment opportunity industrial relations anti-discrimination and diversity Australian building codes and regulations Australian Communications Authority cabling standards Australian standards and quality assurance requirements award and enterprise agreements evidence collection freedom of information licensing arrangements and certification requirements privacy requirements relevant industry codes of practice telecommunications trade practices. | |
access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. | |
active listening comprehension note-taking positive body language questioning reading accurately speaking clearly summarising writing. | |
availability, delivery cash flow crowds equipment or system faults insurance, time penalties, disputes limited access to assistance and resources own skills and knowledge problems with security or communication equipment restricted site access, building progress risks and hazards vehicles weather and environment conditions. | |
industry based labour rates insurance organisational labour rates standard equipment costs standard installation costs standard materials costs standard monitoring costs standard service costs standard unit costs. | |
equipment labour materials. | |
client details pricing information records of client and supplier communication including actions taken security equipment or system options and costs supplier information. | |
changes in cost delays exclusions installation monitoring revised or additional services revised or new equipment or system needs service and product warranty, guarantee, liability and terms and conditions service commencement or completion dates terms of trade. | |
Security |
Technical security |
Not sure where to start? Sign up to download unit details or start mapping in Michi's help.
Effortlessly sync unit data from training.gov.au
Create mapping groups from one or more units, for streamlined unit & cluster mapping.
Easily download your maps stylised to your taste as Excel, Word, or PDF documents
Receive an alert whenever training.gov.au updates or supersedes a unit you have mapped. Choose to apply the update, or migrate your map
Experience the efficiency of our AI-driven tools that make importing and organising your mapping content effortless.