UNIT
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Release 1 |
This version first released with CPP Property Services Training Package Release 7.0. Supersedes and is equivalent to CPPSEC2006B Provide security services to clients. Updated to meet the Standards for Training Packages. |
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Release 2 |
This version first released with CPP Property Services Training Package Release 7.1. Supersedes and is equivalent to CPPSEC1002A Apply retail security procedures. |
This unit specifies the skills and knowledge required to provide quality services to a range of security clients, demonstrating professionalism and courtesy. For the purposes of this unit of competency, clients are any persons or groups that request or use professional security advice or services, paid or unpaid.
It includes:
identifying the range of security clients and their individual service needs
clarifying and applying workplace procedures and policies to comply with legal rights and responsibilities, and meet client service standards
working and communicating with clients to establish positive relationships, take required actions to meet their needs and resolve conflict and complaints, improve service provision.
It applies to people working under general supervision as members of a security team.
This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.
Nil
Security operations
|
Release 1 |
This version first released with CPP Property Services Training Package Release 7.0. Supersedes and is equivalent to CPPSEC2006B Provide security services to clients. Updated to meet the Standards for Training Packages. |
|
Release 2 |
This version first released with CPP Property Services Training Package Release 7.1. Supersedes and is equivalent to CPPSEC1002A Apply retail security procedures. |
Companion volumes to this training package are available at the VETNet website - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b
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