UNIT
Release 2 | This version first released with the Business Services Training Package Version 8.0. Correction to Performance Criteria 1.6. |
Release 1 | This version first released with BSB Business Services Training Package Version 7.0. |
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
This unit describes the skills and knowledge required to prepare, facilitate and lead difficult conversations.
The unit applies to individuals who may work as managers and leaders, and are required to lead difficult conversations in the workplace. They contribute well developed verbal and relationship building skills in having difficult conversations.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Social Competence – Verbal Communication
No equivalent unit. New unit.
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