UNIT
|
|
|
|
Release 1 |
This version first released with BSB Business Services Training Package Version 7.0. |
Companion Volume Implementation Guide is found on VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Business Competence – Business Operations
Supersedes and is equivalent to BSBCUS401 Coordinate implementation of customer service strategies.
Supersedes but is not equivalent to:
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBSLS408 Present, secure and support sales solutions.
Not sure where to start? Sign up to download unit details or start mapping in Michi's help.
Effortlessly sync unit data from training.gov.au
Create mapping groups from one or more units, for streamlined unit & cluster mapping.
Easily download your maps stylised to your taste as Excel, Word, or PDF documents
Receive an alert whenever training.gov.au updates or supersedes a unit you have mapped. Choose to apply the update, or migrate your map
Experience the efficiency of our AI-driven tools that make importing and organising your mapping content effortless.