UNIT
Release 1 | This version first released with the FNS Financial Services Training Package Version 8.0. Supersedes and is equivalent to FNSCUS402 Resolve disputes. |
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
This unit describes the skills and knowledge required to investigate, negotiate and resolve disputes between claimant and organisations.
The unit applies to individuals in a variety of sectors and industries who work with others as part of a formal internal dispute-resolution process.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Customer service
Supersedes and is equivalent to FNSCUS402 Resolve disputes.
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