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Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 6.0. |
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2
This unit describes the skills and knowledge required to identify, record, prioritise and resolve client Information and Communications Technology (ICT) support activities and escalate as required.
It applies to experienced individuals who use specialised and technical knowledge to take responsibility in providing client-based ICT support to end users in an office or working environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Systems administration and support
Supersedes and is equivalent to ICTSAS410 Identify and resolve client ICT problems.
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