UNIT
Not applicable.
This unit describes the performance outcomes, skills and knowledge required to identify funeral needs and make appropriate funeral arrangements. | |
This unit applies to funeral directing staff whose primary role includes arranging funerals. It requires the application of communication, planning and problem-solving skills to liaise with clients and funeral and external personnel to identify, organise and schedule funerals. It involves working autonomously and coordinating the work of others. | |
Not applicable.
Nil | |
This unit contains employability skills. | |
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Evidence of the following is essential: ability to accurately identify, organise and schedule funeral arrangements that meet client needs ability to liaise with funeral and external personnel to identify and organise required aspects of funeral and to deal with contingencies in organising and scheduling burials or cremations sensitive communication with the bereaved according to funeral services industry parameters and protocols arranging funerals on multiple occasions to ensure consistency of performance and ability to respond to different situations. | |
Assessment must ensure: access to appropriate computers, communication technology and software programs to coordinate funeral arrangements consultation with funeral services personnel, such as cemetery or crematorium staff interaction with diverse client types to allow candidate to respond to range of funeral requirements and client requests access to relevant documentation, such as funeral schedules and pricing information. | |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of candidate consulting clients and liaising with funeral and external personnel to identify, organise and schedule funeral arrangements written or verbal questioning to assess knowledge and understanding of relevant procedures regarding funeral arranging review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SIFFNL004A Arrange and oversee viewings. | |
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. | |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
immediate family extended family friends designated people. | |
local intrastate interstate overseas at sea. | |
social, cultural and religious considerations, requirements and rituals, which may include: deceased person's country of origin funeral and mourning dress standards funeral rites cultural rituals to assist grieving duration of mourning wakes religious denomination spiritual symbolism public profile of the deceased burial procedures time required between death and burial or cremation geographical location of funeral taboos regarding death text readings or scriptures speakers and readers placing special personal effects with the deceased person use of music placement of candles choice and placement of flowers photographs specific coffin or casket design orientation of coffin viewing vigil prayers dressing blessing of the deceased. | |
standard operating policies and procedures standards and certification requirements quality assurance procedures OHS procedures emergency procedures, including fire and accident procedures security procedures. | |
cemeteries' Acts Births, Deaths and Marriages Registration consumer protection Coroner's Act intrastate, interstate and overseas repatriation regulations Trade Practices Act. | |
legal requirements embalming technique condition of deceased geographical location, including special location of funeral available time. | |
time date location viewings transport requirements special requirements catering audiovisual recording of funeral music and visual presentations. | |
funeral director funeral arranger transfer staff transportation services mortuary technician embalmer cemetery representatives church or chapel coordinator coffin or casket manufacturer. | |
clergy or celebrant organist choir florist caterer printer hospital or nursing home staff stonemason legal representative embassy officials support groups government regulators registrar of births, deaths and marriages treating doctor coroner. | |
selected text readings or scriptures order of service prayer cards speakers or readers personal effects music sound system DVD or VCR player lighting and candles flowers photographs. | |
funeral arranger's briefing notes identification of body death and funeral notices memorial book contract for funeral service clothing and jewellery receipts casket or coffin orders application for burial or cremation order for cremation permit for cremation embalming form and details pre-arrangement costing details. | |
Funeral Services |
Funeral Operations | |
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